KITE Assessment - Power or Internet Interruptions
What do I do if we lose our Internet connection during testing?
You may see a message that says, “Do not close the test.” This indicates that Student Portal is trying to reconnect. If it cannot reconnect, you may see a message that says connection was lost. If the test cannot be exited, you will need to restart the computer.
What do I do if the power goes out and a testing machine shuts down?
Once the power is back on and stabilized, power on the machine, open Kite Student Portal, and resume testing.
During testing, our internal network slowed (or stopped) and Kite Student Portal stopped responding. What should we do?
Often, Student Portal will resume normal behavior when the internal network returns to normal. However, if the application stops responding, the students should close and restart the application.
If there is no option to close Student Portal, please reboot the testing device. When the internal network returns to normal, the student can resume testing in Student Portal.
We had a fire drill (or other building emergency) during testing. What happens to the tests that were in progress?
In most cases, test sessions time out after ninety (90) minutes of inactivity. If the students return to the machines before the tests time out, they can continue testing as usual. If the test machines have locked (i.e., hibernated, gone to sleep, etc.), the students should be able to continue testing within the 90-minute time period.
For more information on KAP and KITE Assessment testing click the link below.