FAQ
Workstation Readiness Check Error: Requires 1024x768 Screen Resolution Symptom A student logs into the lockdown browser or the testing URL and receives...
Mon, 7 Feb, 2022 at 6:00 AM
Student Cannot Find Name When Joining a Test Session Symptom When joining a test session, the student cannot find their name. Explanation This will h...
Mon, 7 Feb, 2022 at 5:43 AM
Confirmed Student Cannot Start Test Symptom After a student has been confirmed to start a test, the student's computer stays on the screen reading ...
Mon, 7 Feb, 2022 at 5:44 AM
How to Resume a Suspended Test Introduction A student has a suspended test and now wishes to resume the test. Steps For more information on interrupt...
Mon, 7 Feb, 2022 at 5:58 AM
Network Connection or Power Lost During Test Session Question What happens to a student's test if the network or power drops during a test session? A...
Mon, 7 Feb, 2022 at 5:57 AM
One Student Cannot Test Symptom An individual student consistently has issues testing. For example, the test freezes, quits to the desktop, or hangs on...
Mon, 7 Feb, 2022 at 5:45 AM